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Shipping & Returns

Shipping
For NZ'ders, Your shopping cart has the option to pick up from our premises (Click & Collect), or to have your order sent via courier.
All orders within New Zealand that are sent via courier and your order is normally despatched within 5 working days once payment has been processed into our account and providing raw materials are available as all orders are made individually for you after payment has been received.
For orders sent outside of New Zealand, delivery times may vary. Please note that we only deliver to physical addresses, not PO Boxes. If you wish your order to be processed faster, we recommend you pay via PayPal. Book orders are subject to the time factor listed on each title... as we do not generally carry these in stock, and they are ordered in from around the world for you. In some rare cases we may be notified that they are currently out of publication and are awaiting a new print batch. You will be notified if this is the case and asked how you wish to proceed.

Estimated Delivery Costs (subject to change due to freight prices changing)
New Zealand :
Nationwide Small Trackpack (Cosmetic Powders in plastic bags only up to 500gm) - $7.85
Nationwide (will fit in a medium box up to 28x39x18) - $17.02 (arrives next day for North Island main centres, 2 days for South Island).
Auckland - Waiwera - Pukekohe (under 25kg) - $7.51
Rest of North Island (under 25kg) - $22.77
South Island (under 5kg) - $21.59
South Island (5-25kg) - $33.58
Rural Delivery - no extra charge as sent via Pass The Parcel.

International via NZ Post:
~ Australia & South Pacific from $12.00 for 500 gm
~ North America & Asia from $15.00 for 500 gm
~ UK & Europe from $19.00 for 500 gm

International via Courier:
~ Australia & South Pacific from $35.00 for 500 gm
~ North America & Asia from $55.00 for 500 gm
~ UK & Europe from $60.00 for 500 gm

These charges are added during the checkout process. A volumetric surcharge may apply for heavy or bulky orders.

We have a minimum order value of $7.50. Any orders under $7.50 will be a charged a fee of $5.00. as even the smallest orders incur the same time in packaging and postage.

Please note that some countries prohibit the delivery of essential oils, crystals and perfumed goods.
Products that arrive damaged will be replaced at no cost to you.
Email us at orders@AmorAromatherapy.co.nz if you have any questions or concerns.

Late Deliveries:
Amor Aromatherapy accepts no responsibility for Couriers and NZ Post taking longer than their estimated times to deliver your order. If your order has a critical timeline, please state this on your order in the comments section or via email to us, so we can advise if your order can be processed and despatched in time to try and meet your deadline. From our end, the clock starts ticking once we have received your payment. Please note that couriers do mis-sort parcels from time to time, as well as have delays due to weather conditions and serious accidents. Please allow for these possibilites when placing your order.

Product Return Policy:
Amor Aromatherapy offers a 100% Money Back Guarantee. If you have an allergic reaction to any of our products, please return the item along with written and photographic documentation, and we will refund your money.

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